Statistics

Complaints

The Office of the Inspectorate investigates complaints from people in prison and on community based sentences and orders, their whānau and members of the public. The table below outlines the volume of complaints received, and the Office of the Inspectorate’s outcomes against performance measures published in the Annual Report.

 
1 July 2021 to 30 April 2022
2020/2021
2019/20
2018/19
2017/18

Inspectorate – Number of complaints received

3,987

5,557

3,936

2,655

2,352

Inspectorate – Number of complaint investigations completed*

3,955

5,556

3,936

2,655

2,352

The proportion of all complaints received to the Office of the Inspectorate that are acknowledged within 10 working days of receipt (Annual Report Measure)

100%

100%

100%

100%

N/A

The proportion of all complaint investigations completed by the Office of the Inspectorate within three months of being received (Annual Report Measure)

99.04%

99%

99%

100%

N/A

* The number of complaint investigations completed is calculated as the number of investigations opened in that year that have been closed. Complaint investigations opened in the previous year but closed in the current year are included in the previous year.

Excel spreadsheet with:

  • Tab 1 – Breakdown of complaints received by financial year, and site
  • Tab 2 – Breakdown of complaints received by financial year and primary category

Complaints spreadsheet XLSX, 18.2 KB

Reports

The Office of the Inspectorate also carries out inspections, investigations and reviews. The table below outlines the volume of reports completed and published, and the Office of the Inspectorate’s outcomes against death in custody report performance measures published in the Annual Report.

 
1 July 2021 – 30 April 2022
2020/2021
2019/20
2018/19
2017/18

Prison Inspection Reports Published

3

3

10

6

3

Number of death in custody reports completed*

17

24

15

18

8

The percentage of death in custody reports for unnatural deaths, that are completed by the Office of the Inspectorate within six months of the death occurring (Annual Report measure)

77.78%

75%

100%

100%

N/A

Special investigations completed

2

3

6

4

3

Thematic reviews published

2

1

0

0

0

* The number of Death in Custody reports completed is calculated as the number of investigations closed in that year, even if they were opened in the previous year.